FAQ


SET-UP

How do I start using Exo?
- Simply plug in the Docking Station, insert the Power Cards and allow them to fully charge. Exo is ready to use!
- For more detailed information, please review the "Start-Up Guide & User Manual".

Does Exo require any special electrical installation?
- No, Exo operates on a standard 120V power outlet.

Does it matter how I place the Power Cards into the Docking Station?
- No, the Power Cards are “reversible”, which means that they can be placed into the Docking Station without regard to top or bottom. Just make sure that the Power Cards are placed with the connector tip inserted into the Docking Station and the LEDs facing outward.

Does Exo require any maintenance?
- No, Exo is a maintenance free system. If necessary, the Power Card connector tips should be cleaned periodically to avoid buildup that could impact the electrical connections required.

How should I set-up multiple Exo units?
- Up to three Exo units can be stacked on top of each other. Exo offers a custom designed Stacking Connector Cord to connect stacked units and to reduce cord clutter.

Does Exo require any software or mobile application?
- No, just plug it in and power your device.


DOCKING STATION

Should the Docking Station be unplugged overnight or when not in use?
- When Exo is being used regularly, the Docking Station should always remain plugged in to ensure that Power Cards remain at full charge.
- When Exo is not being used for an extended period of time, the Docking Station should be unplugged; however, it is important that all Power Cards be charged at least once every 4 months. Failure to do so can lead to a loss in battery capacity.

Can the Power Cards be left in the Docking Station?
- Yes, the Docking Station monitors Power Cards to ensure that they do not overcharge.
- Power Cards can also be left safely in the Docking Station when the Exo unit is not actively being used; however, it is important that all Power Cards be charged at least once every 4 months. Failure to do so can lead to a loss in battery capacity.

Can the Docking Station be used to recharge other battery products?
- No, the Docking Station is designed to only recharge Exo Power Cards.


POWER CARDS

How do I charge the Power Cards?
- Simply insert the Power Cards into the Docking Station with the connector tip facing inward and the LEDs facing outward.

Does it matter how I place the Power Cards into the Docking Station?
- No, the Power Cards are “reversible”, which means that they can be placed into the Docking Station in either orientation as long as the connector tip is facing inward to the Docking Station and the LEDs are facing outward.

Can the Power Cards be left in the Docking Station?
- Yes, the Docking Station monitors Power Cards to ensure that they do not overcharge.
- Moreover, the Power Cards can also be safely left in the Docking Station when the Exo unit is not actively being used. Importantly, the Power Cards should be charged at least once every four months to prevent a loss of battery capacity.

How do I know if the Power Cards are fully charged?
- While in the Docking Station, the number of illuminated LEDs indicates the level of charge of the Power Cards. When all four LEDs are illuminated, the Power Card is fully charged. (Note that while connected to a mobile phone, the LEDs remain fully illuminated until the Power Card is almost fully discharged.)

Can I recharge a Power Card without the Docking Station?
- Can I recharge a Power Card without the Docking Station?
- No, Power Cards are part of a patented proprietary charging system and can only be recharged with the Docking Station.

Do Power Cards charge more than just mobile phones?
- Exo was developed to be primarily a mobile phone charger, but the Power Cards will charge other devices as long as they accommodate one of the three Power Card connector tips. Examples include wireless headphones and game controllers.

How do you keep the Connector Tips protected from damage?
- Power Cards come with tip covers that we recommend be used to protect the connector tips from damage and dirt. (Tip covers can even remain on the Power Cards when inserted into the Docking Station for recharging, but must be firmly secured to prevent falling into the Docking Station.)
- In addition, Power Cards should not be dropped, aggressively handled or placed into pockets while attached to a mobile phone.


LEDS / LIGHTS

Why are there three separate LED colors for the Power Cards?
- Each color designates the specific connector type attached to the Power Card. With the three connector types available, Exo is compatible with almost all mobile phones.
     Red = Apple® Compatible
     Blue = Android™ Compatible
     Green = USB Type C Compatible

Why do the LEDs turn off when Power Cards are removed from the Docking Station?
- The LEDs turn off after approximately one minute if a Power Card is removed from the Docking Station and not connected to a mobile phone. This signals that the Power Card has gone into hibernation mode to preserve power.


MOBILE PHONE CHARGING

How do I charge a mobile phone?
- Simply insert the Power Card with the corresponding connector type into the mobile phone charging port. The Power Cards are reversible and can be inserted without regard to top or bottom (excluding Android™).

How do I know which Power Card to use?
- The LED colors designate which Power Card to use with each type of mobile phone.
     Red = Apple® Compatible
     Blue = Android™ Compatible
     Green = USB Type C Compatible

How many times can the Power Card be recharged?
- The Power Card can be recharged for 500 cycles, which means it should maintain its rated lifetime capacity for 500 full discharges (partial discharges will add up to a full cycle). After 500 cycles, the Power Cards are functional, but their capacity will decline below rated lifetime capacity similar to all Lithium-ion battery products.

How fast does the Power Card charge a mobile phone?
- Very fast! Independent tests for popular sized mobile phones averaged a 56% charge in 30 minutes. Power Cards charge mobile phones significantly faster than certain conventional wall chargers and even more so than typical inductive wireless charging.

How much battery life does a Power Card supply?
- Each Power Card has an internal Lithium-ion battery with 2500mAh, meaning it should fully recharge an average sized mobile phone in about one hour. The level of battery life provided depends on the size of the mobile phone’s internal battery and other inherent factors.


SAFETY & SECURITY

Does Exo have any safety features or certifications?
- Exo has been designed with multiple safety features, such as overcurrent and thermal protection, which automatically shuts down the unit and prevents it from operating when unsafe. Exo is UL Certified and has separately been subjected to third-party “extreme use” safety testing protocols.

Are Lithium-ion batteries inside the Power Cards dangerous?
- Any device with a Lithium-ion battery can be dangerous if the device is misused or subjected to harsh conditions (i.e. extreme temperatures and submersion). This risk is limited if the products are properly used in safe conditions.

Can Power Cards be used outdoors?
- Yes, Power Cards can be used outdoors and anywhere conditions are safe. They should not be subjected to harsh conditions (i.e. extreme heat, extreme cold and submersion).

What should I do if any component of Exo is not working properly?
- Unplug the Docking Station, wait a few minutes and plug it back in to see if the issue is resolved. If the issue persists, please contact customer service.

What should I do if any component of Exo is defective or damaged?
- If any component of the product is defective, damaged or emitting smoke and/or odor, please discontinue use immediately and contact customer service. DO NOT ATTEMPT TO OPEN OR DISASSEMBLE ANY COMPONENT OF EXO IN ANY WAY.

Does Exo download or transmit data when charging a mobile phone?
- No, the Powers Cards are designed only to provide power to mobile phones. The Power Cards are not capable of downloading or transmitting any data.


TRAVEL, SHIPPING & RECYCLING

Can I bring Power Cards on board a plane?
- Yes and no. You can only bring Power Cards on a plane as a carry-on item. Similar to all devices with a Lithium-ion battery, you cannot bring Power Cards on a plane in your checked luggage. Please consult FAA guidelines for more information on traveling with Lithium-ion batteries.

Can I ship or mail Power Cards?
- Exo Power Cards must be shipped and mailed using ground shipping only due to safety regulations for Lithium-ion batteries. They may not be shipped or mailed via overnight shipping or air shipping. Please consult your shipping agent for more information.

Can I recycle Power Cards?
- Please consult your local area recycling center to check if they recycle Lithium-ion batteries.  You can also visit www.call2recycle.org to locate your nearest recycling center drop-off locations.

How should I dispose of Power Cards?
- Power Cards should not be disposed of with normal household waste or recycling. Similar to all devices with Lithium-ion batteries, Power Cards must be disposed of in a safe & environmentally friendly manner. Please consult your local area recycling center for acceptable drop-off locations or visit www.call2recycle.org.


IN-VENUE USE

How does offering Exo benefit my establishment?
- Exo provides a valuable guest amenity in the form of mobile phone charging. This is not only a beneficial service, but also creates an intangible goodwill towards your business/brand.

Should I require a deposit to ensure that Power Cards are returned after use?
- If you have concerns about controlling your inventory of Power Cards, we suggest that you require a deposit for use. This deposit can be set at the level you deem appropriate and can be in the form of cash or any other appropriate collateral (i.e. ID, credit card).

Can I charge customers for using Exo?
- This decision, including the amount of any pay-per-use fee, is at your discretion. Exo does not share in any such revenue. This pay-per-use fee can offset the cost of offering Exo to your patrons.